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Collectionauthen ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your personal data.
We collect several types of information from and about users of our website, including:
When you contact us through our website, place an order, or subscribe to our communications, we may collect personal information such as your name, email address, postal address, telephone number, and any other information you voluntarily provide. This information is collected when you fill out forms on our website, communicate with us via email or phone, or engage with our services.
We automatically collect certain technical information when you visit our website, including your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website. This information helps us understand how visitors interact with our site and allows us to improve functionality and user experience.
We collect information about your visit to our website, including the full Uniform Resource Locators (URLs), clickstream to, through and from our site, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
We use the information we collect about you in the following ways:
To provide, operate, and maintain our website and services, including processing your orders, managing your account, and delivering the products you have requested. We use your contact information to communicate with you about your orders, respond to your enquiries, and provide customer support.
To improve, personalise, and expand our website and services based on user feedback and behaviour patterns. We analyse usage data to understand which features are most valuable to our customers and identify areas for enhancement.
To understand and analyse how you use our website, which helps us develop new products, services, features, and functionality that better serve your needs.
To communicate with you directly or through our partners for customer service purposes, to provide you with updates and other information relating to the website, and for marketing and promotional purposes where you have consented to receive such communications.
To send you administrative information, such as updates to our terms, conditions, and policies. Because this information may be important, you may not opt out of receiving these communications.
To prevent fraudulent transactions, monitor against theft, and protect against criminal activity. We may use your information to verify your identity and ensure the security of our platform.
We process your personal data on the following legal grounds:
Performance of a contract: When you place an order with us, we process your personal data to fulfil that contract and deliver the products you have purchased.
Legitimate interests: We process certain data based on our legitimate business interests, such as improving our services, conducting analytics, and ensuring the security of our website. We always balance these interests against your rights and freedoms.
Consent: Where required by law, we obtain your explicit consent before processing your personal data, particularly for marketing communications. You have the right to withdraw this consent at any time.
Legal obligations: We may process your data to comply with legal requirements, such as tax and accounting obligations.
We may share your information in the following circumstances:
With service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are contractually obligated to use your personal information only as necessary to provide these services to us and are required to maintain the confidentiality and security of your information.
With business partners to offer you certain products, services, or promotions, but only where you have consented to such sharing.
To comply with legal obligations, including responding to lawful requests from public authorities, such as to meet national security or law enforcement requirements. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of our terms of service.
In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. In such cases, we will ensure that the receiving party agrees to treat your personal information in accordance with this Privacy Policy.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include the length of time we have an ongoing relationship with you, whether there is a legal obligation to which we are subject, and whether retention is advisable in light of our legal position.
When we no longer need your personal information, we will securely delete or anonymise it. If this is not possible, we will securely store your information and isolate it from further use until deletion is possible.
Depending on your location, you may have the following rights regarding your personal data:
The right to access: You have the right to request copies of your personal data. We may charge a small fee for this service in certain circumstances.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the information provided at the end of this policy.
We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. For more detailed information about the cookies we use, please refer to our Cookies Policy.
We implement appropriate technical and organisational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include encryption of data in transit, secure server infrastructure, regular security assessments, and restricted access to personal data on a need-to-know basis.
However, please note that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.
Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.
Your information, including personal data, may be transferred to and maintained on computers located outside of your country or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data to the United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our website after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by the modified policy.
If you have any questions about this Privacy Policy, your data protection rights, or our privacy practices, please contact us:
Collectionauthen
262B Poplar High Street
London, E14 0BN
United Kingdom
Phone: +44 7935 483149
Email: help@collectionauthen.world